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How dd8888 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account and process payments through bKash, Nagad, and Rocket.

Account data kept securebKash, Nagad, Rocket payment details protectedYou can request data access anytimeNo data sold to third parties
dd8888 How dd8888 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Got a question about your data or want to request a correction? We have three ways to reach the right team. Use the channel that works best for you — our privacy contact handles account data requests, wallet detail queries, and deletion requests from verified account holders.

Team online

Email Privacy Request

Send your data access or deletion request to our privacy contact address. Include your registered mobile number so we can verify your account before acting on the request.

Live Chat Support

Open live chat from your account dashboard. Tell the agent you have a privacy query and they will route your request to the data team with your account already identified.

Account Settings Panel

Some data updates — like changing your registered mobile number linked to bKash or Nagad — can be started directly from the account settings section without contacting support.

DATA HANDLING PRACTICES

Security, Retention and Your Account Rights

We keep your data only as long as your account is active or as long as we need it to meet legal obligations. Once you close your account and the retention period lapses, personal data is deleted from our active systems. Here is how we handle the four areas that matter most to account holders.

Cookies and Session Tracking We use session cookies to keep you logged in and analytics cookies to see which pages cause friction. You can clear cookies from your mobile browser at any time without losing your account data.
Payment Detail Security Your bKash, Nagad, and Rocket wallet numbers are stored with encryption. We never display the full number after registration — only the last four digits appear in your account history.
Data Retention Period Active account data is retained while your account remains open. After a verified account closure request, personal identifiers are removed from live databases within the period required by applicable local regulations.
Requesting Access or Corrections You have the right to ask what data we hold about you and to request corrections if something is wrong. Submit a verified request via live chat or email and we will respond within a reasonable period.

Common Questions About Your Privacy at dd8888

These are the questions account holders ask most often about how their data is handled. If your question is not here, reach us through live chat or email and the privacy team will respond directly.

No. Your wallet numbers are used only to match deposits and withdrawals to your account. We do not share, sell, or transfer them to any third party outside of necessary payment processing.

Yes. Submit a deletion request through live chat or email from your registered contact. We verify your identity first, then remove personal data from active systems once the retention period allows.

We collect your name, email, mobile number, and the wallet type you register — bKash, Nagad, or Rocket. We do not collect your mobile banking PIN or any OTP at any stage.

Session cookies keep you logged in during your visit. Analytics cookies help us spot pages that are slow or confusing. You can clear both from your mobile browser settings at any time.

Go to account settings and find the payment details section. For security, changing a registered bKash or Nagad number requires an OTP verification to your current number before the update is saved.

Access to dd8888 and the applicability of this policy depend on your local law and eligible regions. If local regulations in Bangladesh restrict access, this policy applies only where permitted.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.